Daily News Analysis

e-Jagriti Platform

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  • Since its launch, over 2 lakh users have registered on the e-Jagriti Platform.

  • This includes not just Indian residents but also Non-Resident Indians (NRIs), showing its global reach and relevance.

What is the e-Jagriti Platform?

  • e-Jagriti is a flagship digital initiative launched by the Department of Consumer Affairs, Government of India.

  • It is part of India’s efforts to digitize and modernize the consumer dispute redressal mechanism.

  • The name "Jagriti" means awareness — indicating its goal of making citizens more aware and empowered in protecting their consumer rights.

  1. Objectives of e-Jagriti

  1. Strengthen the Consumer Grievance Redressal System across the country.

  2. Digitize all levels of Consumer Commissions:

    • National level (NCDRC)

    • State level

    • District level

  3. Ensure transparency, efficiency, and speed in resolving consumer disputes.

  4. Integrate multiple existing consumer grievance platforms into a single unified system.

Key Features of e-Jagriti

      1. 1. Online Case Management

  • Consumers can:

    • File complaints online

    • Pay fees digitally

    • Track their case status

    • Access judgments from home

2. Unified Platform

  • Integrates the following into a single system:

    • E-Daakhil (for filing consumer complaints)

    • Online Case Monitoring System (OCMS)

    • NCDRC Case Monitoring System

    • CONFONET website

    • Mediation application

3. AI-Powered Features

  • Smart Search: Uses AI to search past cases/judgments based on keywords and metadata.

  • Voice-to-Text Conversion:

    • Converts court judgments and case notes using Artificial Intelligence (AI) and Machine Learning (ML).

    • Helps in faster documentation and accessibility.

4. Real-Time Updates & Paperless System

  • All stakeholders (judges, lawyers, consumers) get instant updates on case progress.

  • Reduces manual paperwork and ensures eco-friendly digital operations.

5. User-Friendly Interface

  • Designed to be easy to navigate for citizens, including those with limited technical knowledge.

Benefits & Impact

Benefit

Description

Accessibility

Citizens across India, including remote areas, can access justice easily.

Transparency

All case records, judgments, and updates are available online.

Efficiency

Faster resolution of complaints through digitized workflows.

Cost-Effective

Saves time and travel expenses by allowing remote filing and tracking.

Empowerment

Empowers consumers to assert their rights without needing intermediaries.

Integration

Avoids duplication and confusion by merging multiple systems.

Support for NRIs

Enables NRIs to seek justice in Indian consumer courts from abroad.

 

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