e-Jagriti Platform

• Since its launch, over 2 lakh users have registered on the e-Jagriti Platform.

• This includes not just Indian residents but also Non-Resident Indians (NRIs), showing its global reach and relevance.

What is the e-Jagriti Platform?

• e-Jagriti is a flagship digital initiative launched by the Department of Consumer Affairs, Government of India.

• It is part of India’s efforts to digitize and modernize the consumer dispute redressal mechanism.

• The name "Jagriti" means awareness — indicating its goal of making citizens more aware and empowered in protecting their consumer rights.

1. Objectives of e-Jagriti

1. Strengthen the Consumer Grievance Redressal System across the country.

2. Digitize all levels of Consumer Commissions:

   • National level (NCDRC)

   • State level

   • District level

3. Ensure transparency, efficiency, and speed in resolving consumer disputes.

4. Integrate multiple existing consumer grievance platforms into a single unified system.

Key Features of e-Jagriti

1. 1. 1. 1. Online Case Management

• Consumers can:

  • File complaints online

  • Pay fees digitally

  • Track their case status

  • Access judgments from home

2. Unified Platform

• Integrates the following into a single system:

  • E-Daakhil (for filing consumer complaints)

  • Online Case Monitoring System (OCMS)

  • NCDRC Case Monitoring System

  • CONFONET website

  • Mediation application

3. AI-Powered Features

• Smart Search: Uses AI to search past cases/judgments based on keywords and metadata.

• Voice-to-Text Conversion:

  • Converts court judgments and case notes using Artificial Intelligence (AI) and Machine Learning (ML).

  • Helps in faster documentation and accessibility.

4. Real-Time Updates & Paperless System

• All stakeholders (judges, lawyers, consumers) get instant updates on case progress.

• Reduces manual paperwork and ensures eco-friendly digital operations.

5. User-Friendly Interface

• Designed to be easy to navigate for citizens, including those with limited technical knowledge.

Benefits & Impact