Daily News Analysis

CHAPTER 6: AI CHATBOTS FUTURE AND CHALLENGES

10 May,2023 Download Pdf 4 Min Read

A bot is a software, piece of code, or application that can do pre-defined tasks using a database of pre-existing responses or a restricted knowledge base.
They are unable to provide acceptable responses to difficult issues that the creators were unaware would be raised.
Chatbots of the future use artificial intelligence (AI) and natural language processing (NLP) to imitate human-like interactions and automate responses to consumer requests, making it easier for customers to discover information without the need for human participation.
They have a significant impact in industries such as healthcare, finance and banking, education, customer service, e-commerce, human resources, marketing, and social media.
All chatbots have the potential to alter the healthcare sector by providing a wide range of services to both healthcare providers and patients.
They can act as virtual aids, assisting patients with their healthcare inquiries. Their availability 24 hours a day, seven days a week makes basic healthcare available to people at all times and in all places, reducing the pressure on the healthcare system.
AI chatbots are becoming increasingly important in answering customer enquiries and requests across sectors and industries. To assist individuals with their enquiries and provide support, customer service chatbots can be implemented into various digital channels including as websites, mobile apps, social media platforms, and messaging apps.
E-commerce organisations are deploying Al chatbots to assist their consumers in finding products that meet their needs by asking questions about preferences and displaying relevant products.
Education is a crucial area where Al chatbots are becoming more useful. Generative Al can contribute to the digital revolution of our education system, making it more efficient and accessible.
It can assist with content production, translation of educational materials into several languages, and even serve as a tutor or teacher in situations where teaching resources are limited.
The banking industry employs Al chatbots to cut expenses while improving customer satisfaction. The key reason for their appeal is that they can reduce the costs of providing first assistance.
The most serious fear concerning Al chatbots is that their increased use may result in a significant number of people losing their employment.
Other issues with Al chatbots include incorrect responses owing to misunderstandings, a lack of emotional intelligence, which may result in prejudices and a lack of empathy, and privacy breaches.
There are also certain ethical concerns, and over-reliance on technology can have an influence on our emotional, intellectual, and physical health.

Mahatma Gandhi and Sree Narayana Guru

Introduction India recently commemorated the centenary of the historic conversation between Sree Narayana Guru and Mahatma Gandhi, organized by the Sree Narayana Dharma Sanghom Trust. The discu

Share It

Integral Humanism (Ekatma Manavvad)

Introduction In the mid-1960s, Pandit Deendayal Upadhyaya introduced Ekatma Manav Darshan or Integral Humanism as an indigenous ideological framework to guide India’s post-independence de

Share It

Grid Connected Rooftop Solar Scheme

Introduction The Grid Connected Rooftop Solar Scheme was launched by the Government of India with the objective of promoting clean energy solutions to combat pollution and reduce the consumptio

Share It

India-China Foreign Ministers Meeting & Bilateral Relations

Why in News? India’s External Affairs Minister held the first ministerial-level meeting with China’s Foreign Minister in Delhi since the LAC disengagement in November 2024.

Share It

Axiom-4 Mission

Why in the News? The Axiom-4 Mission, carrying Indian astronaut Group Captain Shubhanshu Shukla along with three others, successfully returned to Earth on July 15, 2025. About Axiom-4 (Ax-4)

Share It

Tourism Sector

Context: In light of the 50% US tariffs imposed on Indian goods, experts like former NITI Aayog CEO Amitabh Kant have suggested leveraging India’s tourism sector to offset potential export

Share It

Balancing Public Safety and Animal Welfare

The Supreme Court of India has recently issued a suo motu directive to remove stray dogs from the National Capital Region (NCR) following tragic attacks on children. This move has ignited a critic

Share It

Viksit Bharat@2047 Vision

As India aims to become a $30 trillion economy by 2047, a transformative vision dubbed Viksit Bharat@2047 calls for comprehensive reforms across various sectors to drive economic, social, and tech

Share It

Starlink

Starlink, the satellite internet service by SpaceX, has recently received a Unified Licence from the Indian government to provide satellite internet services in the country. This significant devel

Share It

Women in Armed Forces

The first-ever batch of 17 female cadets graduated from the National Defence Academy (NDA), marking a historic step toward greater gender inclusion in India's armed forces. Significance of

Share It