The E-Daakhil portal, launched by the Department of Consumer Affairs, is a nationwide initiative designed to provide an online mechanism for consumers to file complaints and seek redressal for disputes under the Consumer Protection Act, 2019. The portal is now operational across all states and union territories, with the latest launch in Ladakh in November 2024.
Ease of Access: The portal offers an inexpensive, speedy, and hassle-free mechanism for filing consumer complaints online.
Online Filing: Consumers can file complaints, pay associated fees, and track the progress of their cases from the comfort of their homes.
Simple Registration: The registration process is simple and can be completed using an OTP sent to a mobile phone or via email.
Comprehensive Support: The portal is part of a broader effort to streamline consumer grievance redressal by facilitating quick and transparent case management.
Widespread Adoption: Over 281,024 users have registered on the portal since its launch.
Case Management: The portal has facilitated the filing of 198,725 complaints, with 38,453 cases resolved, addressing common issues such as:
Faulty products
Compensation disputes
Financial grievances
Ease of Access: It has simplified the process for consumers, especially in remote areas, to seek justice without the need for physical visits to consumer forums.
The government is also working on the development of e-Jagriti, an initiative to enhance the filing and resolution of cases. This platform will complement E-Daakhil, aiming to further transform the consumer justice system in India.
The E-Daakhil portal plays a crucial role in the digitization of India's consumer justice system, making it more accessible, efficient, and transparent. It aligns with the government's broader goals of ease of access to justice and promoting digital governance.
This initiative highlights the transformative potential of technology in improving governance and service delivery in areas that directly affect citizens' lives, such as consumer rights.
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We provide offline, online and recorded lectures in the same amount.
Every aspirant is unique and the mentoring is customised according to the strengths and weaknesses of the aspirant.
In every Lecture. Director Sir will provide conceptual understanding with around 800 Mindmaps.
We provide you the best and Comprehensive content which comes directly or indirectly in UPSC Exam.
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